Policies

• Disclaimer: Our website is a reselling account and we do not own any of the products listed on our website. Our role is to offer these products for sale to interested customers that cannot find their favorite products anywhere. We work closely and carefully to ensure that all of the products we sell are of high quality and meet our standards. However, we cannot guarantee the availability or accuracy of product information on our website as this information is provided to us by the brand. We are not responsible for any issues or concerns related to the products purchased from our website, and we strongly recommend that customers review the return and refund policies of the products they are interested in before making a purchase.

Shipping: Our standard order processing time is 1-2 weeks. And 1-4 days for orders placed from the ready for delivery collection. Certain orders might experience longer shipping times due to special items (liquids), courier issues, potentially leading to delays. If a delay surpasses 2 weeks beyond the estimated arrival time, Skn & Soul will take complete responsibility and provide a full refund.

Cancellations: Once the full payment has been made, we cannot accept cancellations. Refunds are not available as products are custom ordered for each customer.

For Cash On Delivery items, orders should be canceled within 2 hours maximum after placing it.

Returns:

Due to health and safety reasons, items cannot be returned under any conditions . This policy is in place to protect our customers and ensure that all products meet the highest standards of quality and safety. Please carefully review the product description and any applicable policies before making a purchase. If you have any questions about our return policy or a specific product, please do not hesitate to contact us.

Exchanges:
Exchanges can only be made before delivery. Once the order has been delivered, no changes can be applied.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 24 hours of receiving your order. We will work with you to resolve the issue and provide a replacement or refund as needed. If the product is sent out in good condition and is not damaged upon delivery, it is not our responsibility to offer a refund. As a small business, we take the quality of our products and our customer service very seriously. Offering refunds for products that are not damaged or defective could have a negative impact on our business and our ability to provide quality products at a reasonable price. If a product is damaged or defective upon delivery, we will work with the customer to resolve the issue and provide a replacement or refund as needed. We appreciate your understanding and cooperation in this matter.

Please note that our return and refund policy applies only to purchases made on our website. If you have any questions or concerns about our policy, please contact Us through direct message or Whats App for assistance.